Annual Technical Support(ATS) -
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Basic
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Standard
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Premium
|
Enterprise (With FMS)
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FREE
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|---|---|---|---|---|
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Ideal For
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Individuals & Small Businesses
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SMBs & Growing Teams
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Large Enterprises & Critical Systems
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Enterprises with Dedicated Onsite IT Engineers
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Minimum Asset Requirement
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10+ Assets
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20+ Assets
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50+ Assets
|
50+ Assets
|
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Response Time
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Next Business Day
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Within 24 Business Hrs
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8 Hours
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4 Hours
|
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Dedicated Onsite Engineer
(FMS)
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Dedicated IT Engineer
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Proactive Onsite Engineer visit
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Montly
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Every 15 days
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Weekly
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Preventive Maintenance
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Annual
|
Semi-Annual
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Quarterly
|
Monthly
|
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Remote Support
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Mon-Sat (9:30-6:30)
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Mon-Sat (9:30-6:30)
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24/7 Support
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24/7 Dedicated
|
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On-Site Support
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Mon-Sat (9:30-6:30)
|
Mon-Sat (9:30-6:30)
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Priority
|
Full-Time Onsite Engineer
|
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Helpdesk & Ticketing
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Basic
|
Standard
|
Priority
|
24/7 Priority Support *
|
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Hardware Repair
|
Minor Fixes
|
Standard Support
|
Priority Support
|
Enterprise Support
|
|
Software Installation &
Updates
|
Basic
|
Standard
|
Advanced
|
Enterprise-Level
|
|
Antivirus & Security Updates
|
Basic
|
Standard
|
Advanced
|
Enterprise-Grade
|
|
Application Support
|
Basic
|
Standard
|
Advanced
|
Custom
|
|
Printer & Scanner Support
|
Basic
|
Standard
|
Premium
|
Enterprise-Level
|
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Hardware Replacement Support
|
Basic
|
Standard
|
Advanced
|
Enterprise-Level
|
|
Biometric Access Management
|
|
|
|
|
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Network Management
|
|
Basic
|
Advanced
|
AI-Driven
|
|
Remote Desktop Management
|
|
Basic
|
Advanced
|
Full Control
|
|
Data Backup &
Recovery(Infotroop is not
liable
for data loss. Additional charges may apply for data
recovery
services.)
|
|
Basic (Support for Manual Backup)
|
Advanced (Support for Backup Software)
|
Managed Backup (Manage your entire Backups)
|
|
Support For Email
Services(Microsoft 365, Zoho
Mail, G-Suite)
|
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Basic
|
Standard
|
Full Support
|
|
Enterprise-Grade Firewall
Setup
|
|
|
|
|
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User Access & Privilege
Control
|
|
|
|
|
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Zero Trust Security
Implementation
|
|
|
|
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Multi-Factor Authentication
Setup
|
|
|
|
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E-Waste Management &
Disposal
|
|
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Basic Support
|
Advanced Support
|
|
Dedicated Account Manager
|
|
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Standard
|
Enterprise-Level
|
|
Disaster Recovery Planning
|
|
|
Standard Support
|
Enterprise-Level
|
|
IoT Device Support
|
|
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Standard Support
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Full Management
|
|
Custom SLA Agreements
|
|
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Standard SLA
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Tailored Contracts
|
|
Patch Management & OS
Updates
|
|
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Monthly
|
Real-Time/ Weekly
|
|
IT Asset Tracking & Reports
|
|
|
Semi-Annual
|
Quarterly
|
|
Server Monitoring &
Maintenance
|
|
|
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24/7 Monitoring
|
|
Support For Productivity
Applications (ERP, CRM, Payroll,
Accounting, HRMS, etc)
|
|
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Enterprise-Level
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|
Automated System Health
Reports
|
|
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Enterprise Asset Lifecycle
Management
|
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ITSM Implementation
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|
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License & Subscription
Management
|
|
|
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24/7 AI-Powered IT Health
Monitoring
|
|
|
|
|
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Security Awareness Training
for
Employees
|
|
|
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Automated Backup & Recovery
Testing
|
|
|
|
|
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IT Infrastructure Audit
|
|
|
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Annually
|
|
Database Administration
|
|
|
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Dedicated DBA
|
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Cybersecurity Compliance
|
|
|
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Cloud Support(AWS, Azure, Google
Cloud)
|
|
|
|
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Mobile Device Management
(MDM)
|
|
|
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IT Policy Implementation &
Compliance
|
|
|
|
|
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Penetration Testing &
Vulnerability Scanning
|
|
|
|
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AI-Driven IT Incident
Management
|
|
|
|
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24/7 IT Governance &
Compliance
Monitoring
|
|
|
|
|
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AI-Driven Threat
Intelligence
Monitoring
|
|
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Custom IT Infrastructure
Design
& Optimization
|
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